Return and Refund Policy

und Policy for Luximart

At Luximart, we value our customers and aim to provide a seamless shopping experience. Please read our policy regarding returns and refunds carefully.

Returns & Replacement:
- We accept return or replacement requests within 5 to 7 days of delivery.
- To be eligible for a return or exchange, your item must be unused, unwashed, in the same condition that you received it, and in its original packaging.
- An unboxing video without any cuts/edits is mandatory to process claims regarding missing, damaged, or wrong items delivered.

Refunds:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- For Prepaid Orders: Refund will be processed back to the original payment method within 5-7 business days.
- For Cash on Delivery (COD) Orders: Refund will be provided via UPI or Direct Bank Transfer after verifying your account details.

Cancellations:
- Orders can be cancelled within 12 hours of placing them or before they are dispatched, whichever is earlier. Once dispatched, cancellations are not allowed.

For any questions or return requests, please contact us at:
Email: support@luximart.in 
Phone/WhatsApp: +91 8695829274